New Business Processor

Is working with people you want to do life with important to you? It is to us, too.

As a family firm, we believe that family is everything. Our clients will tell you that every single interaction, relationship, and retirement plan is built on the foundation of a family – and the same goes with how we treat our team. So, if you thrive in fast-paced environments, love creating processes and have a keen attention to detail: we’d love to talk to you!

Who are we?

We are an independent advisory firm that loves getting to know our clients. As fiduciaries, we create better outcomes for our clients by weighing the options, understanding the numbers, and removing the emotion. The primary downfall of a retirement plan is making emotional decisions in key years. We are careful about who we hire. We are trustworthy. We are hard working. Let us work for you. 

We’re looking for a full-time New Business Processor to be the newest addition to our family. Competitive compensation, fully paid healthcare, and PTO are just a few of the many benefits we offer our employees.

Your everyday super-powers – this is a people person position!

The purpose of this position is to ensure smooth day-to-day operations of the practice while providing superior customer service to existing clients and prospects. Position requires employee to perform industry specific tasks such as application submission and account transfer follow-up, incoming new business client calls, database management, and client appointment preparation including preparation of paper and e-applications for each designated advisor.

Your roles & responsibilities


  • Receive incoming new business client calls in a friendly, warm manner
  • Record notes from every client conversation in the Redtail database, alert Partners if issues arise
  • Attend client meetings as needed to complete any necessary applications and transfer paperwork
  • Complete and process new business applications – start to finish
  • Track all pending applications/pending transactions
  • Create appropriate client file for each new account – electronic and paper as needed
  • Submit any additional client contributions/check deposits to appropriate accounts


  • Follow-up on pending new business work with the appropriate companies
  • Resolve any issues regarding new accounts, transfers or amendments
  • Update client weekly on their accounts and enter all data in Redtail
  • Assist advisor with pre-appointment preparation (applications, etc.) by reviewing the advisors weekly calendar for upcoming appointments
  • Complete, submit and maintain compliance logs for all check deposits

As Needed

  • Assist in training new advisors the process for new business paperwork
  • Ensure any paper applications/transfer paperwork is readily available and stocked in the New Business office
  • Process Broker/Dealer change paperwork
  • Assist with any New Business related special projects or audits

Your qualifications

  • Prior experience working in financial industry (ideally ACAT experience)
  • Highly organized with strong follow-through
  • Process driven while completing tasks
  • Resourceful in problem resolution
  • Phenomenal phone skills and ability to build trust with clients
  • Operate with a proactive approach when dealing with advisor and clients
  • Experience working in a fast-paced environment
  • Demonstrates persistence to achieve quality
  • Working knowledge of computers and software
  • Not adverse to change
  • Ability to learn quickly
  • Enjoy completing and processing paperwork
  • Highly organized


  • Fully paid health and dental for yourself (no vision)
  • 401k Plan
  • Team events (minimum of monthly)